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Find quick answers or send a support request. We will respond using the email address you provide.
Quick answers
My subscription status is not appearing.
Confirm that the App Store is available, that you are signed in with the Apple Account used for the purchase, and then choose Restore Purchases in Settings → PastPlate Subscription.
How do I manage or cancel my subscription?
Open Settings → PastPlate Subscription → Manage Subscription. Apple handles billing, renewal, and cancellation.
How do I export a backup?
Open Settings → Data → Export PastPlate Backup. Save the ZIP file to a private location. Backups are not encrypted by PastPlate.
How do I restore a backup?
Choose Import or Restore Backup in Settings, select a compatible PastPlate ZIP file, review the warning, and confirm. Current local data may be replaced.
How do I delete all app data?
Open Settings → Data → Delete All PastPlate Data and follow the typed confirmation. This does not cancel an App Store subscription.
Why should I still confirm dietary information?
Restaurants can change ingredients and preparation. PastPlate stores your notes and history but cannot verify current food-safety or allergen information.